Attempt to Create Contact Breaks Web App and Contacts API

subakva at July 16th, 2014 15:47 — #1

I'm working on integrating a contact form with the OnePage API. This morning I tried to creating a contact and received an Internal Server Error. Now, when I try to access the app in the browser I also get an Internal Server Error.

API requests for other resources, like tags, users and lead_sources still work correctly.

The request that appeared to trigger it looked something like this:

POST https://app.onepagecrm.com/api/v3/contacts.json

Accept-Encoding: gzip;q=1.0,deflate;q=0.6,identity;q=0.3
Accept: /User-Agent: Ruby
Host: app.onepagecrm.com
Content-Type: application/json; charset=utf-8
X-OnePageCRM-UID: [an admin user id]
X-OnePageCRM-TS: 1405539491
X-OnePageCRM-Auth: [message signature]

{
  "type": "company",
  "status": "lead",
  "lead_source_id": "53c6c054aa76204337000004",
  "background": "Description:\nLater, as he sat on his balcony...\n\nProduct Name:        Zero G Bagel Slicer",
  "first_name": "Dexter",
  "last_name": "Rimirez",
  "company_name": "Deep Space Bagels",
  "emails": [
    {
      "type": "work",
      "value": "dsbagels@example.com"
    }
  ],
  "address_list": {
    "city": "San Francisco",
    "state": "CA"
  }
}

pete_onepagecrm at July 17th, 2014 03:51 — #2

Hi @subakva thanks for getting in touch.
I've tried to replicate your call on my end, and while I have been able to get a 500 error with this request, it hasn't broken the web app.

Your address list is not formatted correctly, it should be an array of values, something like this:

{
  "type": "company",
  "status": "lead",
  "lead_source_id": "53c6c054aa76204337000004",
  "background": "Description:\nLater, as he sat on his balcony...\n\nProduct Name:        Zero G Bagel Slicer",
  "first_name": "Dexter",
  "last_name": "Rimirez",
  "company_name": "Deep Space Bagels",
  "emails": [
    {
      "type": "work",
      "value": "dsbagels@example.com"
    }
  ],
  "address_list": [
    "city": "San Francisco",
    "state": "CA"
  ]
}

Obviously we shouldn't be sending 500 errors for a simple mistake for this, I'll look into it ASAP.

Are you still getting a 500 error for the web app?

pete_onepagecrm at July 17th, 2014 05:08 — #3

Hi Jason, did you create a lead source before creating this contact?
We think that may be the cause of the problem.
Can you post the call you made to create this lead source?

pete_onepagecrm at July 17th, 2014 05:18 — #4

Jason, looks like there is some malformed data in the lead source that you created.
Can you make a PUT to:
lead_sources/53c6c054aa76204337000004.json
with a body like:

{
  "text" : "some_string"
}

This will override the malformed data in the lead source text.
We have a fix ready to make sure this can't happen again.
Sorry for the inconvenience!