Contacts Status Change Alerts through Webhooks?

roger at February 16th, 2016 07:18 — #1

We awant to get alerted by webhooks only when a contact reaches a particular status, so we can pick those up by api, Is this possible through Webhooks ? from What I can see this looks like webhooks seem to be only for creation of contacts.

Does anyone know of a way to make this work so it only triggers when a contact reaches a certain stage ?
thanks

cillian at February 16th, 2016 09:44 — #2

Hi Roger,

Thanks very much for getting in contact with your query!

Webhooks are currently sent for any newly created or updated resources; we do not provide any further granularity on why or which webhooks are sent.

To do what you are proposing (for contacts for example), you would have to have a local copy of the info (contact). Then when you receive the webhook (with the updated contact), you would have to do a manual diff to check if the field (status) had changed, and if it had changed to value you are looking for.

I hope this helps.

All the best,
Cillian

josefrichter at April 7th, 2017 07:32 — #3

Hi Cillian, would it be too much to send along the pre-update json in the payload too? Because if you send 'updated' payload without any indication what got updated, it does require a database on recipient side to make anything out of it.

That's a big problem with tools like Zapier, where you can do a lot of magic with the webhooks and simulate a lot of functionality that is not yet in OnePageCRM.

Thank you

cillian at April 10th, 2017 12:06 — #4

Hi Josef,

I see how this would be beneficial information to you, if you did not want to keep a local copy of the contacts etc.

However, this is not something which we are planning to add anytime soon. It's a non-trivial change which has a much lower priority than the larger features we are currently working to release.

I have taken note of your suggestion, and I will put it forward for review to be added in future. It has been suggested before here that we have user-selective webhooks and I think this would fit into that idea.

Sorry for any inconvenience caused, and thanks for taking the time to give us the feedback!

All the best,
Cillian

mattyp at February 26th, 2019 13:50 — #5

This feature is also available on https://errorcode0x.com/resolve-steam-error-code-80/ which is helpful like the popular webhooks.