Issue with contact duplication

amal at November 17th, 2016 09:57 — #1

Hi Liam,

I have updated account through your API but your CRM create dupliacte contact instead of Updation.
In your interface this contact registered as below mentioned url. Similar case appear with many contacts.
https://app.onepagecrm.com/show_contact/5537d1ba1787fa2593000160 [ kevin@fleetfeetmodesto.com, david@fleetfeetstockton.com ]

https://app.onepagecrm.com/show_contact/557eb6d09b79b26cf600079a [ leonardo@otenet.gr ; info@new-life.com.gr ]

For particular email id: kevin@fleetfeetmodesto.com having CRM id : 5537d1ba1787fa2593000160 but in my interface it return me two different CRM id. see attached file. We have deleted both CRM id from your interface 5818dbefe5ffaa05a1d221c0 and 5818db92e5ffaa1e50d21ff2

This issue came after 19 oct 2016. Did you release any code after 15 oct 2016.

Thanks
Amal

liam at November 21st, 2016 05:59 — #2

Hello Amal,

I'm a little confused as to your exact usage of the API.
Could you show me an example of how you update a contact?
When you update a contact, this needs to be done via an endpoint including the contact's id (eg. PUT https://app.onepagecrm.com/api/v3/contacts/5537d1ba1787fa2593000160.json).
The ID of the contact can't be changed via the API and will be the same once it is returned.

Regarding any new features which have an impact on your integration:
We did publish a feature for merging duplicate contacts in OnePageCRM. See this blog post for details.
This feature is only available via the web application and not the API. If it was used on your account, then it can result in the old duplicate contacts being deleted, and all of their data being saved inside a new contact with a new id.

amal at November 22nd, 2016 00:55 — #3

Hi Liam,

Can you check this below mentioned email thorough your developer API check. http://developer.onepagecrm.com/api_browser/

https://app.onepagecrm.com/api/v3/contacts.json?team=true&email=kevin@fleetfeetmodesto.com
https://app.onepagecrm.com/api/v3/contacts.json?team=true&email=david@fleetfeetstockton.com

Why its not return the proper value.
https://app.onepagecrm.com/api/v3/contacts.json?team=true&email=brooke@dktristore.com [ its working fine ]

plz clarify me the above issue why its not check the email exist?

Thanks
Amal

amal at November 22nd, 2016 05:04 — #4

Hi Liam,

It seems any account having multiple email unable to check the email through API. I am sharing more email so that you can find issue asap Sole2Soul Sports , REI@saltstick.com , drvosloo@gmail.com, wpeterson@nashbar.com,
Jeanine@runnersalley.com. Please check and provide me solution asap.

Thanks
Amal

liam at November 23rd, 2016 10:59 — #5

Hello Amal,

We have found and fixed a bug in our API.
When searching for an email address, contacts which had this email address and at least one other address wouldn't be found via the API.
We have hotfixed and it should be working now.

Apologies for all the trouble this has caused.
Please let me know right away if something isn't working yet.
Regards,
Liam

amal at November 24th, 2016 01:26 — #6

Hi Liam,

Thank You so much

Thanks
Amal