Which are limits number for updates

lucasas at January 28th, 2015 09:22 — #1

Hey guys,

I'm currently using api version 3.0. I have a daemon running 24x7, consuming a SQS queue and updating existing or creating contacts. A few days ago I've reached limits, two questions that I have. First one is: Is it possible to increase my account's limits?
Second one is: Which are my account's limit to update or create users?

Thank you.

pete_onepagecrm at January 28th, 2015 12:20 — #2

Hi @lucasasDo you have a trial account or are you paying a subscription?
There shouldn't be any limits on number of contacts for a paid account.

lucasas at January 28th, 2015 14:26 — #3

Hi @Pete_OnePageCRM, my company is paying a subscription.

The problem happened just on January 23th, after that I didn't notice anything weird.

Can you check for us if there was any problem in this specific date?

Thank you.

lucasas at January 28th, 2015 14:34 — #4

Actually I have checked and we continue to face this problem

lucasas at January 28th, 2015 14:38 — #5

Here are just a piece of our log from today:

2015-01-28 07:00:38.451935 kia(20766) [INFO] runner.rb:8: Saving data for xxxxx@gmail.com into OnePageCRM
2015-01-28 07:00:39.316050 kia(20766) [ERROR] sqs.rb:148: OMG! the consumer almost died because:
2015-01-28 07:00:39.316181 kia(20766) [ERROR] sqs.rb:149: 757: unexpected token at '403 Forbidden (Rate Limit Exceeded)

pete_onepagecrm at January 29th, 2015 04:03 — #6

Ah, you have hit our rate limit - http://developer.onepagecrm.com/blog/2014/11/11/api-rate-limit.htmlTo hit this limit, you must have been consistently hitting our API more than 5 times every second.
We need to have this rate limit to protect our api and keep it running efficently.
Does it sound possible that you're hitting the API so frequently?

lucasas at January 29th, 2015 08:17 — #7

We are hitting yours API 30k per day. It's almost impossible that we are hitting more than 5 times per second. However, I gonna check this today and give news for you.

Thank you.